Guest relations officer ( GCE O Levels / 1 Yr Exp / Hospitality / Immediate)

CAREERNEXUS PTE. LTD.

Singapore
Customer satisfaction focus
Gst refund handling experience
Lost and found case management
The role involves organizing and overseeing customer service operations with a primary focus on maintaining high customer satisfaction

Job Summary

  • The role involves organizing and overseeing customer service operations with a primary focus on maintaining high customer satisfaction.
  • Candidates will handle diverse tasks including Goods and Service Tax refunds, Smart-Card applications, and managing lost and found cases.
  • The position requires upholding service standards while effectively addressing customer inquiries, complaints, and feedback.

Matching Summary

Match Score: 75

The role involves organizing and overseeing customer service operations with a primary focus on maintaining high customer satisfaction.

Skills & Requirements

Must-have

  • Customer satisfaction focus
  • GST refund handling experience
  • Lost and found case management
  • Public announcement duties
  • Smart-card application processing

Nice-to-have

  • Strong interpersonal communication skills
  • Ability to gather customer feedback
  • Efficient problem resolution capabilities

Key Requirements

  • Minimum GCE O Level qualification
  • At least 1 year of customer service experience
  • Good communication and interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter