Gorgias is seeking a Manager of Implementation to lead their Customer Implementation Team in Buenos Aires, focusing on enhancing the onboarding experience for customers using their AI-driven ecommerce solutions. The ideal candidate will possess strong management skills, experience in SaaS customer success, and a data-driven approach to improve implementation outcomes
Job Summary
The role involves leading a team of Implementation Managers to ensure seamless and successful customer onboarding experiences.
You will translate department strategy into clear team OKRs while coaching managers through complex launches and driving cross-functional projects.
Gorgias offers an AI-first culture where teams use premium tools daily to research, write, analyze, and craft better customer experiences.
Matching Summary
Match Score: 85
Gorgias is seeking a Manager of Implementation to lead their Customer Implementation Team in Buenos Aires, focusing on enhancing the onboarding experience for customers using their AI-driven ecommerce solutions. The ideal candidate will possess strong management skills, experience in SaaS customer success, and a data-driven approach to improve implementation outcomes.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
5+ years SaaS Customer Success experience
Proven people management skills
Deep implementation fluency
Strong project management instincts
Data-driven decision making
Nice-to-have
E-commerce industry experience
AI Integration Champion mindset
Fast-moving startup environment comfort
Consultative conversation skills
Key Requirements
5+ years in SaaS Customer Success or Professional Services