2 years customer service experience in life insurance
Familiarity with business process services and workflows
Intermediate excel skills for data tracking and formulas
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DXC Technology is seeking a Life & Annuity Customer Support representative to enhance customer experience through process improvement, training, and effective communication. The position is fully remote within the United States and requires prior customer service experience in life insurance or annuities.
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Job Summary
The role involves supporting business process improvement projects to enhance the customer and client experience through collaboration with cross-functional teams.
Candidates will be responsible for writing clear step-by-step business procedures and leading comprehensive training efforts on core systems and processes.
This fully remote position within the United States requires maintaining a high standard of responsiveness and professionalism while driving operational excellence.
Matching Summary
Match Score: 75
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DXC Technology is seeking a Life & Annuity Customer Support representative to enhance customer experience through process improvement, training, and effective communication. The position is fully remote within the United States and requires prior customer service experience in life insurance or annuities.
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Skills & Requirements
Must-have
2 years customer service experience in life insurance
Familiarity with business process services and workflows
Intermediate Excel skills for data tracking and formulas
Nice-to-have
Knowledge of DXC core systems like wmA or AWD/Chorus
Proficiency in creating detailed process flow diagrams
Ability to convey information to diverse audiences
Key Requirements
High School diploma required
Minimum 2 years of customer service experience in life insurance or annuities
Must be legally authorized to work in the US without sponsorship
Work Rights
Must be legally authorized to work in the US without sponsorship