Senior Manager, It Service Management

Integer

Not specified (assumed to be hybrid or onsite based on the nature of the role).
Strong working knowledge of itil practices
Experience with incident management
Experience defining metric driven governance models
Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring alignment with ITIL best practices. The ideal candidate will have a strong background in IT Service Management, IT governance, and compliance, along with excellent leadership and communication skills

Job Summary

  • Integer fosters a culture of collaboration and innovation, focusing on customer success.
  • The Senior Manager will oversee ITSM practices, ensuring effective governance and compliance.
  • A comprehensive benefits package is offered, including medical, dental, and 401(k) matching.

Matching Summary

Match Score: 85

Integer is seeking a Senior Manager of IT Service Management to oversee ITSM governance, incident, change, and problem management, ensuring alignment with ITIL best practices. The ideal candidate will have a strong background in IT Service Management, IT governance, and compliance, along with excellent leadership and communication skills.

Skills & Requirements

Must-have

  • Strong working knowledge of ITIL practices
  • Experience with Incident Management
  • Experience defining metric driven governance models

Nice-to-have

  • Experience in IT modernization initiatives
  • Strong executive communication skills
  • Continuous improvement mindset

Key Requirements

  • Bachelor’s degree in computer science or related field
  • Minimum of 10 years of experience in IT Service Management
  • ITIL certification preferred

Work Rights

Not specified

Tailored Resume

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