Not specified; competitive compensation + allowanc...
1-2 years learning administration experience
End-to-end training coordination skills
Customer service background preferred
This role is primarily accountable for managing and resolving employee and external requests related to learning programs via ServiceNow, email, and outbound calls
Job Summary
This role is primarily accountable for managing and resolving employee and external requests related to learning programs via ServiceNow, email, and outbound calls.
The ideal candidate will coordinate exceptions, triage inquiries to appropriate resources, and deliver excellent customer experience within defined service standards.
Candidates must be college graduates with 1-2 years of prior learning background and the ability to represent ING core values in a fast-paced environment.
Matching Summary
This role is primarily accountable for managing and resolving employee and external requests related to learning programs via ServiceNow, email, and outbound calls.
Salary
Not specified; Competitive compensation and allowances offered; Benefits not detailed
Skills & Requirements
Must-have
1-2 years learning administration experience
End-to-end training coordination skills
Customer service background preferred
ServiceNow or Workday knowledge
Strong verbal and written English communication
Nice-to-have
HR background is a plus
Process improvement mindset
Ability to work independently
Collaborative team player
High attention to detail
Key Requirements
College graduate degree required
1-2 years prior learning administration experience