Customer Service Advisor

VELUX Group

De Meern, Netherlands
Competitive salary; benefits: premievrij pensioen,...
Hybrid
Excellent dutch language skills
Active listening and questioning techniques
Ability to identify customer needs
VELUX Group is seeking a Customer Service Advisor to join their team in De Meern, Netherlands. The role focuses on providing exceptional customer service while promoting sustainable living through their product offerings

Job Summary

  • The role serves as the primary contact point for customers via phone and email, ensuring they receive the best experience regarding daylight and fresh air solutions.
  • Employees are responsible for advising dealers, installers, and end-users on product selection while building positive relationships across the organization.
  • The company offers a competitive salary package including hybrid work options, 30 vacation days, and opportunities for career development within an international environment.

Matching Summary

Match Score: 85

VELUX Group is seeking a Customer Service Advisor to join their team in De Meern, Netherlands. The role focuses on providing exceptional customer service while promoting sustainable living through their product offerings.

Salary

Competitive salary; Benefits: Premievrij pensioen, 26 vakantiedagen + 4 ADV dagen, Reiskostenvergoeding, Hybride werkmodus, Thuiswerkvergoeding

Skills & Requirements

Must-have

  • Excellent Dutch language skills
  • Active listening and questioning techniques
  • Ability to identify customer needs
  • Experience with processing systems
  • High attention to detail in decision making

Nice-to-have

  • Commercial awareness during customer contacts
  • Adaptability to changing environments
  • Team player mentality
  • Receptiveness to constructive feedback
  • Self-awareness

Key Requirements

  • Fluency in reading and writing Dutch
  • Affinity with customer service processes
  • Proficiency with data processing systems

Work Rights

Not specified

Tailored Resume

Cover Letter