Customer Service Representative

Probe CX

Melbourne, VIC, Australia
Competitive pyy: base + super + incentives + penal...
Master professional communication skills
Build emotional intelligence and empathy
Solve real-world problems accurately
Supporting a major Federal Government entity, you will be the first point of contact for the public, providing essential service on behalf of a key national agency

Job Summary

  • Supporting a major Federal Government entity, you will be the first point of contact for the public, providing essential service on behalf of a key national agency.
  • In this fast-paced environment, you’ll thrive on the high energy of the call centre as you tackle a diverse range of queries and build a toolkit of professional skills.
  • We value your work-life balance, providing a modern environment with work-from-home options available once you have settled into the role.

Matching Summary

Supporting a major Federal Government entity, you will be the first point of contact for the public, providing essential service on behalf of a key national agency.

Salary

Competitive Pay: Base + super + incentives + penalties + employee benefits

Skills & Requirements

Must-have

  • Master professional communication skills
  • Build emotional intelligence and empathy
  • Solve real-world problems accurately
  • Refine organization and schedule adherence
  • Intermediate to advanced computer skills

Nice-to-have

  • Curious mindset for investigations
  • Engaging fast-moving work culture
  • Love helping people directly

Key Requirements

  • Australian Citizen over 18 years
  • Willing to undergo national background check
  • Transferable skills in customer service, retail, or hospitality
  • Flexible across rostered hours

Work Rights

Not specified

Tailored Resume

Cover Letter