The Customer Service Collaborator is a central point of contact for our clientele, efficiently handling orders and inquiries via phone, email, online platforms, webshop, and fax
Job Summary
The Customer Service Collaborator is a central point of contact for our clientele, efficiently handling orders and inquiries via phone, email, online platforms, webshop, and fax.
Key responsibilities include processing incoming orders, managing customer inquiries about products and delivery status, and handling complaints and returns.
The role involves administrative tasks, data maintenance in CRM (Salesforce) and ERP (Navision) systems, and active participation in continuous service process optimization.
Matching Summary
The Customer Service Collaborator is a central point of contact for our clientele, efficiently handling orders and inquiries via phone, email, online platforms, webshop, and fax.
Skills & Requirements
Must-have
Order processing via multiple channels
Customer inquiry handling
Complaint and return processing
Data maintenance in CRM/ERP
Internal coordination with departments
Nice-to-have
Proactive process optimization
Team player and active contributor
Flexibility and resilience
Key Requirements
Commercial apprenticeship or equivalent qualification
Excellent German and good French language skills
Experience with ERP/CRM systems (Navision, Salesforce) beneficial