Base: $18.00 ph; bonus/equity: not specified; bene...
Microsoft office and teams proficiency
Jira and smartsheet experience
Hardware and network troubleshooting
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues
Job Summary
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.
This position requires maintaining accurate knowledge base articles and equipment inventory records while updating tickets from member institutions.
The role is a part-time, on-site hourly position located in Little Rock, Arkansas, offering no benefits eligibility.
Matching Summary
The IT Service Desk Agent is responsible for assisting staff with computer equipment setup, configuration, and troubleshooting application or hardware issues.
Salary
Base: $18.00 per hour; Bonus/Equity: Not specified; Benefits: Not eligible
Skills & Requirements
Must-have
Microsoft Office and Teams proficiency
Jira and Smartsheet experience
Hardware and network troubleshooting
Ticket management and documentation
Equipment inventory maintenance
Nice-to-have
Higher education institution experience
Zoom Rooms support skills
Strong written communication abilities
Collaborative team environment fit
Analytical problem-solving skills
Key Requirements
High school diploma required
Two years of computer applications support experience
Proof of legal authority to work in the United States
Work Rights
Must have proof of legal authority to work in the US