Club Membership Administration Consultant

RACV

Melbourne, Victoria, Australia
Not specified; not specified; employee benefits + ...
On-site
Strong written and verbal communication skills
Proven customer or member service experience
High attention to detail and strong data accuracy
This role serves as the first point of contact for RACV Club members across phone, email, and digital channels

Job Summary

  • This role serves as the first point of contact for RACV Club members across phone, email, and digital channels.
  • The position involves processing new memberships, resolving queries, making restaurant reservations, and identifying opportunities to grow membership through cross-selling.
  • Candidates will join a supportive, collaborative team environment in central Melbourne CBD with access to employee benefits and club facilities.

Matching Summary

This role serves as the first point of contact for RACV Club members across phone, email, and digital channels.

Salary

Not specified; Not specified; Employee benefits and access to RACV Club facilities included

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Proven customer or member service experience
  • High attention to detail and strong data accuracy
  • Ability to prioritize tasks and meet deadlines
  • Confidence handling member complaints

Nice-to-have

  • Proactive team-focused mindset
  • Sound financial understanding
  • Good numeric and literacy skills
  • Experience with cross-sell or up-sell conversations
  • Willingness to work full-time on-site

Key Requirements

  • Police check required
  • Working rights check required
  • Customer service experience required

Work Rights

Working rights check required

Tailored Resume

Cover Letter