Service desk Engineer

ITCAN PTE. LIMITED

D01 Cecil, Marina, People’s Park, Raffles Place, 30 CECIL STREET PRUDENTIAL TOWER 049712
Sgd 2,500 - 3,200 / monthly pm
On-site
Itil process
Hardware
Ticketing
ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage end-to-end ticket lifecycles, incident management workflows, and user IT account management. The ideal candidate will possess knowledge of ITSM processes and be adept at providing first-call resolutions and remote assistance

Job Summary

  • End-to-End Ticket Lifecycle and monitoring relevant metrics
  • Incident Management Workflow, including appropriate escalation
  • First Call Resolution and Remote assistance

Matching Summary

Match Score: 85

ITCAN PTE. LIMITED is seeking a Service Desk Engineer to manage end-to-end ticket lifecycles, incident management workflows, and user IT account management. The ideal candidate will possess knowledge of ITSM processes and be adept at providing first-call resolutions and remote assistance.

Salary

SGD 2,500 - 3,200 / Monthly

Skills & Requirements

Must-have

  • ITIL Process
  • Hardware
  • Ticketing
  • Self-Service Portfolio
  • Service Desk

Nice-to-have

  • Windows
  • On-call Support
  • Service Management Processes
  • Ticket Management
  • Technical Support

Key Requirements

  • Minimum 1 years experience

Work Rights

Tailored Resume

Cover Letter