First point of contact for technicians and customers
Manage complex technician logistics
Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes
Job Summary
Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes.
Manage complex logistics for technicians to ensure they travel to best suited cruise – resolve travel issues for cancelled and postponed flights that could result in work delays.
We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation.
Matching Summary
Plan, manage and control the field service operations in his area including specific customers and according to the service contract requirements, KONE company policies and processes.
Salary
$142,896.00 USD per year
Skills & Requirements
Must-have
Manage field service operations
First point of contact for technicians and customers
Manage complex technician logistics
Leverage marine industry knowledge
Resolve customer service quality complaints
Control field operations costs
Monitor technician performance
Balance technician workload
Nice-to-have
Global leader in elevators and escalators
Innovation and sustainability leader
Collaborative, creative, and supportive work environment
Passionate about safety, quality, and innovation
Key Requirements
Bachelor's degree or foreign equivalent in Electronics Engineering, Electro-Mechanical Engineering, or related field, and 3 years of experience in elevator or people movement industry, or related.
Alternatively, no degree and 7 years of experience in elevator or people movement industry, or related.
Reading, analyzing, and interpreting technical procedures of marine elevator diagrams
Inventory management for European elevator supply of spare parts
Overseeing annual inspections of European elevators
Working with marine customers including cruise ship and shipyard industries
European elevator code requirements such as EN81-20
Management and leadership skills (finance, quality, risk, root cause analysis)
Critical elevator components and maritime vs. land side product nuances