Director, Customer Success

Descript

Remote
Base: $140,000-$180,000pyear; bonus/equity: not sp...
Remote
Lead and scale customer success
Build scalable cs programs
Drive customer adoption and expansion
Descript is seeking a Director of Customer Success to lead their growing Customer Success team, focusing on developing best practices and driving customer adoption within their Enterprise base. The ideal candidate will have extensive experience in customer success leadership, particularly within high-growth SaaS environments

Job Summary

  • Descript is seeking a strategic, empathetic, and execution-oriented Director of Customer Success to lead, scale, and mature our Customer Success function.
  • You will play a foundational role in building best practices, shaping our post-sale motion, and partnering cross-functionally to accelerate adoption and expansion within our Enterprise customer base.
  • Benefits include a generous healthcare package, 401k matching program, catered lunches, and flexible vacation time.

Matching Summary

Match Score: 85

Descript is seeking a Director of Customer Success to lead their growing Customer Success team, focusing on developing best practices and driving customer adoption within their Enterprise base. The ideal candidate will have extensive experience in customer success leadership, particularly within high-growth SaaS environments.

Salary

Base: $140,000-$180,000/year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • lead and scale customer success
  • build scalable CS programs
  • drive customer adoption and expansion
  • executive-level engagement strategies
  • voice of the customer across departments

Nice-to-have

  • builder mindset
  • curiosity and collaboration culture
  • familiarity with media creation tools
  • experience with PLG/freemium users

Key Requirements

  • 8-10+ years in Customer Success
  • 3+ years leading CSM teams
  • Proven track record driving retention, adoption, and expansion
  • Experience partnering closely with Sales

Work Rights

Not specified

Tailored Resume

Cover Letter