Production Support Client Specialist

Finternz

Not specified
Application support experience
Financial services technology background
Incident management within slas
Finternz is seeking a Production Support Client Specialist to manage application support and client relations, ensuring high-quality service delivery in a fast-paced environment. The ideal candidate should have experience in application support or financial services technology, strong analytical skills, and a passion for customer solutions

Job Summary

  • This role provides application support for FNZ business by managing issues from external and internal clients to meet KPIs and SLAs.
  • The position requires close collaboration with service managers to deliver high-quality services and handle client escalations effectively.
  • Candidates must be able to work on a rota basis to support out-of-hours production environments while maintaining robust incident fixes.

Matching Summary

Match Score: 85

Finternz is seeking a Production Support Client Specialist to manage application support and client relations, ensuring high-quality service delivery in a fast-paced environment. The ideal candidate should have experience in application support or financial services technology, strong analytical skills, and a passion for customer solutions.

Skills & Requirements

Must-have

  • Application support experience
  • Financial services technology background
  • Incident management within SLAs
  • Client escalation handling
  • On-call rota availability

Nice-to-have

  • Passion for innovative customer solutions
  • High logical thinking abilities
  • Interest in financial markets
  • Dynamic fast-paced industry adaptability
  • Strong written communication skills

Key Requirements

  • University degree qualified (2.1) or equivalent
  • Previous experience in application support
  • Experience in financial services technology

Work Rights

Not specified

Tailored Resume

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