Etic, Itsm Architect (manageengine)- Manager

PwC UK

Manageengine servicedesk plus cloud
Itil v4 best practices
Entra id and microsoft 365 integration
Lead the design, implementation, and optimization of the SaaS ITSM platform using ManageEngine ServiceDesk Plus Cloud

Job Summary

  • Lead the design, implementation, and optimization of the SaaS ITSM platform using ManageEngine ServiceDesk Plus Cloud.
  • Own integrations, automation, reporting, and adoption across ITSM and ITAM domains while ensuring alignment with IT governance.
  • Enable AI capabilities for virtual agents and auto-classification while managing data migration and environment setup.

Matching Summary

Lead the design, implementation, and optimization of the SaaS ITSM platform using ManageEngine ServiceDesk Plus Cloud.

Skills & Requirements

Must-have

  • ManageEngine ServiceDesk Plus Cloud
  • ITIL v4 best practices
  • Entra ID and Microsoft 365 integration
  • CMDB and Asset Management design
  • PowerShell and Python scripting

Nice-to-have

  • AI capabilities with Zia virtual agent
  • Stakeholder management skills
  • Continuous improvement mindset
  • Executive reporting and dashboards
  • Low-code workflow orchestration

Key Requirements

  • 7+ years in ITSM/IT Operations
  • 3+ years hands-on with ManageEngine ServiceDesk Plus
  • Strong ITIL v4 knowledge
  • Proven enterprise-scale implementation experience

Work Rights

Not specified

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