Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact
Job Summary
Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact.
Coordinate across cross-functional teams to drive quicker resolution and prevent recurring issues.
Mentor and guide junior team members, ensuring knowledge sharing and high-quality support standards.
Matching Summary
Lead and oversee the resolution of high-priority incidents by performing deep technical analysis, ensuring timely service restoration, and minimizing business impact.
Skills & Requirements
Must-have
Oracle Retail Xstore v23+ support
Xcenter / Xstore Office understanding
Java, Spring, SQL, XML, JSON programming
Web services (REST/SOAP) integration
Log analysis and debugging
Jenkins, Git deployment tools
Oracle / SQL Server proficiency
Windows, Xstore, Xenvironment, Xservices
Store operations and POS transactions lifecycle
Nice-to-have
Agile methodologies experience
Consulting experience
Key Requirements
6-8 Years of experience
Oracle Retail Xstore POS technical support experience