This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption
Job Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption.
The position requires strong troubleshooting skills for both Microsoft and Apple ecosystems, specifically supporting Front Office and client-facing employees in a fast-paced environment.
Candidates must demonstrate leadership behaviors aligned with Barclays values, including listening authentically, energizing teams, aligning across the enterprise, and developing others.
Matching Summary
This role is responsible for monitoring and maintaining the bank's critical technology infrastructure while resolving complex technical issues with minimal operational disruption.
Skills & Requirements
Must-have
Microsoft and Apple ecosystem troubleshooting
Front Office client support experience
Active Directory and Group Policy management
Incident management and ITIL frameworks
Hardware and software maintenance skills
Nice-to-have
Bloomberg and Eikon application support
Automation and monitoring enhancement
Leadership and team coaching abilities
Risk mitigation and policy development
Cross-functional collaboration skills
Key Requirements
Experience with Microsoft Active Directory and SCCM
Knowledge of ITIL incident management best practices