Connect And Assure Specialist

13

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Tier 2 troubleshooting capability
Fttn/b fttc fttp hfc technical knowledge
Business customer order management
** The Connect and Assure Specialist role at nbn offers a unique opportunity to contribute to Australia’s digital future by managing business customer orders and incidents within the telecommunications sector. The position emphasizes technical knowledge, customer service skills, and operational experience, while promoting a supportive and inclusive workplace culture. **

Job Summary

  • The role involves end-to-end ownership of business customer orders and incidents to ensure efficient outcomes.
  • Candidates must possess strong technical knowledge of telecommunications technologies including FTTN, FTTC, FTTP, and HFC.
  • The position offers flexible working arrangements and is part of a pioneering team building Australia's digital infrastructure.

Matching Summary

Match Score: 75

** The Connect and Assure Specialist role at nbn offers a unique opportunity to contribute to Australia’s digital future by managing business customer orders and incidents within the telecommunications sector. The position emphasizes technical knowledge, customer service skills, and operational experience, while promoting a supportive and inclusive workplace culture. **

Skills & Requirements

Must-have

  • Tier 2 troubleshooting capability
  • FTTN/B FTTC FTTP HFC technical knowledge
  • Business customer order management

Nice-to-have

  • Excellent stakeholder engagement skills
  • Strong customer empathy
  • Continuous process improvement mindset

Key Requirements

  • Full working rights in Australia required
  • Permanent full-time shift rotation availability

Work Rights

Must have full working rights in Australia

Tailored Resume

Cover Letter