F&b Guest Relations Manager

Four Seasons

Bangkok, Thailand
Guest journey planning and organization
Handle vip and special requests
Collect guest preferences and allergies
The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department

Job Summary

  • The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.
  • Responsibilities include supporting Restaurant Managers, coordinating VIP requests, responding to inquiries, and collecting guest preferences.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests, fostering a collaborative and supportive team environment.

Matching Summary

The F&B Guest Relations Manager plans, organizes, controls and directs the Guest journey throughout the Department.

Skills & Requirements

Must-have

  • Guest journey planning and organization
  • Handle VIP and special requests
  • Collect guest preferences and allergies
  • Respond to email and telephone inquiries
  • Operate computer systems for F&B

Nice-to-have

  • Passion for excellence and enthusiasm
  • Genuine heart and luxury service
  • Positive attitude and team approach
  • Proactively anticipate guest needs

Key Requirements

  • 1-2 years Assistant Outlet Manager experience
  • Previous luxury hotel experience
  • Fluency in Thai and English
  • Legal right to work in Thailand

Work Rights

Must hold legal right to work in Thailand

Tailored Resume

Cover Letter