Sr Business Process Analyst - Knowledge Management And Ai

Workday

Fully remote
8+ years business process analyst experience
5+ years knowledge management tools
Process mapping and analysis methodologies
This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools

Job Summary

  • This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.
  • The successful candidate will collaborate with cross-functional teams to develop clear process documentation and align requirements for product teams enhancing digital agents.
  • Workday offers a flexible work approach combining in-person and remote time, requiring at least half of the time each quarter to be spent in the office or field.

Matching Summary

This role involves analyzing knowledge trends and driving process optimization to strengthen the knowledge ecosystem and enhance digital AI tools.

Skills & Requirements

Must-have

  • 8+ years Business Process Analyst experience
  • 5+ years knowledge management tools
  • Process mapping and analysis methodologies
  • SQL and data visualization proficiency
  • Digital support technologies experience

Nice-to-have

  • KCS and Lean Six Sigma certification
  • AI chatbot and automated systems knowledge
  • Strong analytical and problem-solving skills
  • Adaptable self-starter with continuous learning
  • Experience with global customer support

Key Requirements

  • Bachelor's degree in related field
  • 8+ years as Business Process Analyst
  • 5+ years in knowledge management
  • 2+ years SQL experience
  • KCS and Lean Six Sigma certification desirable

Work Rights

Not specified

Tailored Resume

Cover Letter