Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid
Job Summary
Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
The Associate Workstation Technical Support Analyst will provide hardware and software support to Visa staff and work with a global team to improve end user support efficiency.
This role requires providing exceptional customer service, supporting escalated workstation and mobile issues, and maintaining asset accuracy while working during core business hours.
Matching Summary
Visa is a world leader in payments technology, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
Skills & Requirements
Must-have
Workstation hardware and software support
Windows 11 and macOS troubleshooting
Mobile device support iOS and Android
Customer service excellence
Endpoint security tools support
Networking connectivity troubleshooting
Voice and video conferencing support
Nice-to-have
Proactive mindset
Strong interpersonal skills
Ability to multitask
Creative and detail oriented
Team player
Effective problem solving
Ability to learn new technologies quickly
Key Requirements
Minimum 6 months relevant experience or bachelor's degree
2-4 years technician experience preferred
Experience supporting 300+ users
Knowledge of Office 365 suite
Experience with installation and configuration of PC, Mac, mobile, and voice/video hardware/software