Operations Manager - Luxury Retail And Call Center

Concentrix

Dubai, United Arab Emirates
**
Coaching and supervising team leaders
Analyzing client service level agreements
Revenue generation and financial forecasting
** Concentrix is seeking an Operations Manager for their luxury retail and call center operations in Dubai. The ideal candidate will have significant management experience, particularly in call centers, and be responsible for coaching team leaders to meet client service agreements and financial goals. **

Job Summary

  • The Operations Manager is responsible for coaching and supervising a group of Team Leaders to ensure operational excellence.
  • This role requires maximizing revenue generation through accurate data collection, forecasting, and budgeting to meet financial expectations.
  • Candidates must demonstrate the ability to analyze work processes, create improvement plans, and resolve employee relation issues professionally.

Matching Summary

Match Score: 75

** Concentrix is seeking an Operations Manager for their luxury retail and call center operations in Dubai. The ideal candidate will have significant management experience, particularly in call centers, and be responsible for coaching team leaders to meet client service agreements and financial goals. **

Skills & Requirements

Must-have

  • Coaching and supervising Team Leaders
  • Analyzing Client Service Level Agreements
  • Revenue generation and financial forecasting
  • Managing operational reports and metrics
  • Employee engagement and conflict resolution

Nice-to-have

  • Luxury retail industry experience
  • Call center background preferred
  • Flexible schedule availability
  • Cross-functional collaboration skills
  • Strong written and verbal communication

Key Requirements

  • Associate's Degree in related field
  • More than seven years of experience
  • At least two years of Progressive Management Experience
  • Call center experience preferred

Work Rights

Not specified

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