Guest Service Center Agent

Minor Hotels Australasia

Desaru, Malaysia
On-site
Guest service center operations
Telephone and pabx system management
Emergency communication handling
Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations

Job Summary

  • Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.
  • Employees at Anantara always find new ways to look after the business, their guests and associates.
  • Guest Service Center Agents are responsible for ensuring all guest requests are correctly channeled, handling communications during emergencies, and maintaining accurate records and data.

Matching Summary

Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations.

Skills & Requirements

Must-have

  • Guest service center operations
  • Telephone and PABX system management
  • Emergency communication handling
  • Guest data management in CID system
  • Shift handover procedures
  • Knowledge of resort services and facilities

Nice-to-have

  • Proactive and innovative approach
  • Positive upbeat personality
  • Detail oriented
  • Harmonious interdepartmental relationships
  • Training participation

Key Requirements

  • Knowledge of resort and competitor services
  • Experience with CID police report system
  • Ability to handle guest requests efficiently
  • Shift work adherence and punctuality

Work Rights

Not specified

Tailored Resume

Cover Letter