Rrn00016307- Application Tech Support Practitioner

ANZ

Not specified
Service desk management expertise
Incident and outage resolution
Disaster recovery procedures
ANZ is seeking an Application Tech Support Practitioner to support service desk management and incident resolution while fostering a collaborative environment. The ideal candidate should have intermediate skills in service desk management, communication, and customer service

Job Summary

  • This role involves developing expertise in Service Desk Management while fostering a collaborative environment to address challenges thoughtfully.
  • You will ensure production systems operate according to defined service level agreements and facilitate efficient restoration of service.
  • The company values diversity and equal employment opportunity, promoting an inclusive and innovative workplace culture.

Matching Summary

Match Score: 75

ANZ is seeking an Application Tech Support Practitioner to support service desk management and incident resolution while fostering a collaborative environment. The ideal candidate should have intermediate skills in service desk management, communication, and customer service.

Skills & Requirements

Must-have

  • Service Desk Management expertise
  • Incident and outage resolution
  • Disaster recovery procedures
  • Data retention compliance
  • Production system availability

Nice-to-have

  • Conflict resolution skills
  • Customer service proficiency
  • Advanced communication skills
  • Time management skills
  • Analytical thinking ability

Key Requirements

  • Bachelor's Degree in relevant field
  • Intermediate proficiency in Service Desk Management

Work Rights

Not specified

Tailored Resume

Cover Letter