Senior Customer Service Representative

Apex Group

Wollongong, Australia
Competitive remuneration commensurate with skills ...
Detailed technical knowledge of superannuation fund administration
Thorough knowledge of defined benefit scheme rules
Ability to comprehend extensive scheme knowledge
This role involves providing accurate information to customers in accordance with governing legislation and policies while ensuring positive outcomes

Job Summary

  • This role involves providing accurate information to customers in accordance with governing legislation and policies while ensuring positive outcomes.
  • The position requires the ability to grasp and package key information to members and communicate effectively via telephone, email, and interviews.
  • Candidates must possess detailed technical knowledge of superannuation fund administration and relevant legislation, with RG 146 certification being mandatory.

Matching Summary

This role involves providing accurate information to customers in accordance with governing legislation and policies while ensuring positive outcomes.

Salary

Competitive remuneration commensurate with skills and experience; Pay rates set by enterprise agreement; Not specified

Skills & Requirements

Must-have

  • Detailed technical knowledge of superannuation fund administration
  • Thorough knowledge of Defined Benefit scheme rules
  • Ability to comprehend extensive scheme knowledge
  • Effective communication via telephone and email
  • Mental agility for quick planned approaches

Nice-to-have

  • Previous experience in insurance or superannuation industry
  • Resilient nature with coping methods for confrontations
  • Collaborative team environment work style
  • Empathetic assistance building rapport with members

Key Requirements

  • RG 146 certification mandatory or aptitude to complete
  • Maintenance of SuperCPD points once accredited
  • Thorough knowledge of complex Defined Benefit superannuation scheme rules
  • Understanding of relevant superannuation legislation

Work Rights

Not specified

Tailored Resume

Cover Letter