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SmartCare is seeking a Bilingual Customer Service Agent to provide exceptional support to customers, primarily in Spanish, during a Monday to Friday shift from 11:00 AM to 8:00 PM EST. The ideal candidate will have strong communication skills, problem-solving abilities, and at least two years of customer service experience in a fast-paced environment.
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Job Summary
The role involves responding to inbound calls and emails while entering real-time data into databases to facilitate effective service.
Employees must coordinate with dispatch, billing, and field personnel to resolve customer inquiries and escalate requests as needed.
The position requires maintaining integrity, safety, and confidentiality while promoting a positive and inclusive team environment.
Matching Summary
Match Score: 75
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SmartCare is seeking a Bilingual Customer Service Agent to provide exceptional support to customers, primarily in Spanish, during a Monday to Friday shift from 11:00 AM to 8:00 PM EST. The ideal candidate will have strong communication skills, problem-solving abilities, and at least two years of customer service experience in a fast-paced environment.
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