Sr Associate Technical Support Delivery Analyst - Learning

Workday

Warsaw, Poland
Base: zł124,100 pln - zł186,100 pln; bonus/equity:...
Fully remote
2 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their fully remote Customer Support team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL

Job Summary

  • The role involves handling a queue of support cases, prioritizing issues based on severity and customer impact while delivering time-sensitive solutions.
  • Candidates will collaborate with Product Managers, QA, and Development teams to determine solutions or workarounds for complex technical issues.
  • Workday offers flexible work schedules, empowering employees to follow their desired career path while maintaining a strong community through hybrid work arrangements.

Matching Summary

Match Score: 85

Workday is seeking a Sr Associate Technical Support Delivery Analyst to join their fully remote Customer Support team in Warsaw, Poland. The ideal candidate will have experience in SaaS enterprise software, strong communication skills, and a basic understanding of programming and SQL.

Salary

Base: zł124,100 PLN - zł186,100 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules and wellbeing initiatives

Skills & Requirements

Must-have

  • 2 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman or SoapUI

Nice-to-have

  • Previous experience with health monitoring tools
  • Experience building internal documentation
  • Resilience when faced with tight resolution timeframes
  • Creative approach to problem solving
  • Ability to mentor and coach others

Key Requirements

  • 2 years of experience in support, implementation, or consulting
  • Demonstrable ability to support HCM, Talent Acquisition, or Talent solutions
  • Previous experience with web service integrations using SOAP, WSDL, XML

Work Rights

Not specified

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