Call Center Training Manager

Venturetech Solutions

Plantation, FL, United States
On-site
Call center training experience
Inside sales techniques training
Financial compliance monitoring
Venturetech Solutions is seeking a Call Center Training Manager to oversee the development and implementation of training programs for counselors at their Plantation, FL location. The ideal candidate will have extensive experience in training within a call center environment, particularly in financial services, and possess strong public speaking and motivational skills

Job Summary

  • Lead the end-to-end training lifecycle for new hires and veteran counselors, focusing on sales techniques, financial literacy, and proprietary systems.
  • Partner with the management team to monitor calls, ensuring compliance with federal, state, and internal regulatory requirements.
  • Develop and deliver continuing education modules to enhance conversion rates, empathy-based selling, and product knowledge, while assisting with daily call center management.

Matching Summary

Match Score: 85

Venturetech Solutions is seeking a Call Center Training Manager to oversee the development and implementation of training programs for counselors at their Plantation, FL location. The ideal candidate will have extensive experience in training within a call center environment, particularly in financial services, and possess strong public speaking and motivational skills.

Skills & Requirements

Must-have

  • Call center training experience
  • Inside sales techniques training
  • Financial compliance monitoring
  • Curriculum development and refinement
  • Call center management duties

Nice-to-have

  • Empathy-based selling
  • High emotional intelligence
  • Public speaking skills
  • Motivating diverse teams

Key Requirements

  • 7+ years of professional training experience
  • Bachelor's Degree from an accredited institution
  • Proven track record of training inside sales roles
  • Experience in Financial Services highly preferred

Work Rights

Not specified

Tailored Resume

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