Customer Service & Operations Unit Leader, Avp

Rbsfuel

People management and leadership skills
Digital operations transformation
Kyc and onboarding process management
Lead, manage and coach a team to deliver outstanding customer service

Job Summary

  • Lead, manage and coach a team to deliver outstanding customer service.
  • Actively participate in initiatives to transform operations to digital operations through simplification and digitalization.
  • Develop the capability of your team through observations, feedback and coaching, and establish effective working relationships with key stakeholders.

Matching Summary

Lead, manage and coach a team to deliver outstanding customer service.

Skills & Requirements

Must-have

  • people management and leadership skills
  • digital operations transformation
  • KYC and onboarding process management
  • stakeholder relationship management
  • customer needs identification

Nice-to-have

  • coaching and feedback delivery
  • campaign planning and delivery
  • process automation enhancement

Key Requirements

  • Strong people management, leadership and coaching skills
  • Experience managing operations teams
  • Experience planning and delivering campaigns
  • Good knowledge of KYC and onboarding documentation
  • Excellent customer focus

Work Rights

Not specified

Tailored Resume

Cover Letter