Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards
Job Summary
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
Supports business growth by identifying potential sales opportunities or value-added services during field service visits, actively engaging with customers to enhance overall service delivery.
Matching Summary
Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
Skills & Requirements
Must-have
Technical support and maintenance
Troubleshooting, repair, and installation
Documenting service activities
Tracking customer interaction time
Preparing for service visits
Executing service tasks in the field
Identifying potential sales opportunities
Nice-to-have
Continuous learning and improvement
Enhancing customer satisfaction
High standards of customer support
Culture of impact with care
Key Requirements
High School Diploma, Vocational Education/ Bachelor's Degree