Bilingual Customer Service Representatives

Newins Insurance Agency Holdings LLC

McAllen, Texas, US
Onsite
Bilingual spanish/english communication
Policy related inquiries
Superior customer service
Kemper is seeking bilingual (Spanish/English) Customer Service Representatives to assist clients with their insurance inquiries in McAllen, Texas. The ideal candidates should have prior customer service experience and possess strong communication skills, along with a pleasant demeanor and multitasking abilities

Job Summary

  • We are looking for dedicated, caring bilingual (Spanish/English) professionals who would like to assist our clients (agencies and customers) with questions and changes to their insurance policy.
  • Our contact center is open from 8:00am to 8:00pm CST, with rotating Saturdays 8:00am to 5:00pm approximately every 3 weeks.
  • Employee will review all policy information to determine if the risk meets the company's underwriting guidelines and processes.

Matching Summary

Match Score: 85

Kemper is seeking bilingual (Spanish/English) Customer Service Representatives to assist clients with their insurance inquiries in McAllen, Texas. The ideal candidates should have prior customer service experience and possess strong communication skills, along with a pleasant demeanor and multitasking abilities.

Skills & Requirements

Must-have

  • Bilingual Spanish/English communication
  • Policy related inquiries
  • Superior Customer Service
  • PC experience
  • Multitasking skills

Nice-to-have

  • Dedicated and caring professionals
  • High-performing culture
  • Personal development opportunities
  • Healthy work-life balance

Key Requirements

  • High school diploma or GED
  • 6 months previous customer service experience
  • PC typing speed of 3,000 KSH or 25 WPM
  • Error ratio of less than 5%

Work Rights

Not specified

Tailored Resume

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