As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, account maintenance, credit applications, and financial health checks while educating customers on digital banking options.
The role requires problem solving, effective communication, and driving a risk-adverse culture to positively impact customers’ financial decisions.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Strong communication skills
Ability to work in busy retail environment
Risk-adverse process adherence
Nice-to-have
Genuine interest in banking career
Problem solving and solution provision
Ability to explain financial terms clearly
Championing customer-centric approach
Key Requirements
Experience in financial services or related customer service
Availability for part-time roster: Tuesday, Thursday & Friday 10am-3pm
Ability to work in a commercially driven retail environment