Responsible for cultivating and promoting the long-term customer partnership with key accounts, managing dealer and direct contract business activities from order specification to service
Job Summary
Responsible for cultivating and promoting the long-term customer partnership with key accounts, managing dealer and direct contract business activities from order specification to service.
Acts as a key contact and project liaison, facilitating compliance with contractual requirements, generating reports, and researching alternative project solutions.
Develops valued relationships with the dealer network, maintains accurate records, proposes workflow improvements, and coaches team members.
Matching Summary
Responsible for cultivating and promoting the long-term customer partnership with key accounts, managing dealer and direct contract business activities from order specification to service.
Skills & Requirements
Must-have
Customer partnership cultivation
Dealer and direct contract management
Cross-functional area consultation
Contractual compliance facilitation
Proactive project and order management
Customer Experience training delivery
Nice-to-have
Design for the good of humankind
Redefining modern for the 21st century
Support causes that align with values
Build a more sustainable, equitable future
Key Requirements
Bachelor's degree or equivalent experience
6-7 years customer service/sales experience
Experience with business systems and technology
Exceptional communication and presentation skills
Analytical, problem-solving, and project management skills
Willingness to travel and work occasional weekends