You’ll shape how support feels for users in Indonesia, making sure our help experience feels truly local while still being powered by Canva’s global capabilities
Job Summary
You’ll shape how support feels for users in Indonesia, making sure our help experience feels truly local while still being powered by Canva’s global capabilities.
This is a hands-on, impact-driven individual contributor role where you’ll analyse insights, design improvements, and drive measurable service outcomes.
As one of the early local advocates globally, you’ll help define what world-class, localized support looks like at Canva.
Matching Summary
You’ll shape how support feels for users in Indonesia, making sure our help experience feels truly local while still being powered by Canva’s global capabilities.
Skills & Requirements
Must-have
Customer experience strategy
Support operations improvement
Service design
User insights analysis
Cross-functional collaboration
Bahasa Indonesia and English fluency
Nice-to-have
0-1 initiative launch
Navigating ambiguity
Fast-paced environments
Working across cultures
Key Requirements
Relevant experience in customer experience, support operations, service design, or related strategic roles