CarePlus Health Plans Inc is seeking a Lead Product Manager for IVR, Digital IVA & Conversational AI to enhance their omnichannel conversational automation ecosystem. The ideal candidate will have significant experience in product management, particularly with modern IVR platforms and conversational AI technologies, while driving improvements in customer experience
Job Summary
This role drives the evolution of an omnichannel conversational automation ecosystem spanning voice and digital channels using generative AI.
The successful candidate will own critical product workstreams, define strategy, and partner cross-functionally to deliver measurable improvements in customer experience and operational performance.
Humana offers competitive benefits including medical, dental, vision, 401(k) retirement savings, and paid time off to support whole-person well-being.
Matching Summary
Match Score: 85
CarePlus Health Plans Inc is seeking a Lead Product Manager for IVR, Digital IVA & Conversational AI to enhance their omnichannel conversational automation ecosystem. The ideal candidate will have significant experience in product management, particularly with modern IVR platforms and conversational AI technologies, while driving improvements in customer experience.
Salary
Base: $126,300 - $173,700 per year; Bonus/Equity: Eligible for bonus incentive plan based on company and individual performance; Benefits: Medical, dental, vision, 401(k), paid time off, parental leave, disability, life insurance
Skills & Requirements
Must-have
6+ years product management experience
3+ years IVR or conversational AI
Google CCAI / Dialogflow CX expertise
NLU/NLP model optimization skills
Omnichannel strategy definition
Agile roadmap execution
Nice-to-have
Healthcare or insurance industry background
Experience with LLM-powered automation
Legacy to cloud migration experience
Strong cross-functional leadership
Data-driven decision making
Customer-centric design mindset
Key Requirements
6+ years of product management experience
3+ years focused on IVR or conversational AI
Hands-on experience with Google CCAI or Dialogflow CX