Digital Customer Success Program Manager

Workday Inc

Atlanta, Georgia, USA
Base: $95,200 - $142,800 usd (atlanta); base: $90,...
**
5+ years program management experience
Customer success operations expertise
Cross-functional coordination skills
** Workday Inc is seeking a Digital Customer Success Program Manager in Atlanta, Georgia, for a fully remote role. The position involves driving initiatives to enhance digital customer success programs and requires strong coordination, analytical, and program management skills. **

Job Summary

  • The Digital Customer Success team is on a mission to redefine value delivery at scale by bridging 12 Customer Success organizations across core and specialized product portfolios.
  • You will own and drive initiatives ranging from improving Customer Success tooling platforms to designing digital customer journeys and exploring AI-powered productivity improvements.
  • Workday offers a flexible work approach requiring at least half of the time each quarter in-office or in the field, combined with competitive compensation including bonus plans and stock grants.

Matching Summary

Match Score: 75

** Workday Inc is seeking a Digital Customer Success Program Manager in Atlanta, Georgia, for a fully remote role. The position involves driving initiatives to enhance digital customer success programs and requires strong coordination, analytical, and program management skills. **

Salary

Base: $95,200 - $142,800 USD (Atlanta); Base: $90,500 - $160,700 USD (Other US locations); Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants

Skills & Requirements

Must-have

  • 5+ years program management experience
  • Customer success operations expertise
  • Cross-functional coordination skills
  • Digital customer engagement strategy
  • Roadmap and delivery planning

Nice-to-have

  • Experience with Gainsight or Planhat
  • AI-powered productivity improvements
  • Design thinking and data analysis
  • Enterprise software industry background
  • PMP, Agile, or SAFe certification

Key Requirements

  • 5+ years experience in program management or customer success operations
  • Project Management Certification preferred (PMP, Agile, SAFe)
  • Experience translating business needs into roadmaps and delivery plans

Work Rights

Not specified

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