Payoneer is seeking a Customer Success Manager for their Shanghai office to enhance adoption and engagement of their global payment solutions among small and medium-sized businesses (SMBs) in China. The ideal candidate should have strong account management experience and a customer-centric approach, with proficiency in Mandarin and English
Job Summary
This role focuses on driving adoption and engagement of Payoneer’s global payment solutions among SMBs and professional businesses.
You will build and manage relationships with key customers, industry influencers, and early adopters to increase product usage, customer value, and market penetration.
We are looking for a customer-driven Customer Success Manager to support Payoneer’s growth in China.
Matching Summary
Match Score: 85
Payoneer is seeking a Customer Success Manager for their Shanghai office to enhance adoption and engagement of their global payment solutions among small and medium-sized businesses (SMBs) in China. The ideal candidate should have strong account management experience and a customer-centric approach, with proficiency in Mandarin and English.
Skills & Requirements
Must-have
Drive adoption and engagement
Build and manage client relationships
Maximize retention, up-selling and cross-selling
Maintain and exceed revenue targets
Native Mandarin
High level of English communication
Nice-to-have
Strengthen existing relationships
Create new business opportunities
Develop comprehensive solutions
Build business success stories
Propose process improvements
Key Requirements
Bachelor's degree in business or communications
3+ years of account management or business development experience
5+ years of experience selling complex solutions
Expertise in developing client relationships and financial analysis