Residential Services Manager, Residential And Hospitality Services

University of Pennsylvania

Philadelphia, Pennsylvania, US
Base: $19.32 - $23.50 hourly rate; bonus/equity: n...
Manage 24/7 information center operations
Supervise student staff recruitment and training
Ensure building safety and emergency response
The Residential Services Manager is responsible for the daily operation of one of twelve Information Centers located in Penn's College Houses and Sansom Place

Job Summary

  • The Residential Services Manager is responsible for the daily operation of one of twelve Information Centers located in Penn's College Houses and Sansom Place.
  • This role involves recruiting, hiring, training, and supervising student staff while ensuring adherence to University policies and safety protocols.
  • The University offers a competitive benefits package including excellent healthcare, tuition benefits, generous retirement plans, and professional development opportunities.

Matching Summary

The Residential Services Manager is responsible for the daily operation of one of twelve Information Centers located in Penn's College Houses and Sansom Place.

Salary

Base: $19.32 - $23.50 Hourly Rate; Bonus/Equity: Not specified; Benefits: Comprehensive healthcare, tuition assistance, retirement plans

Skills & Requirements

Must-have

  • Manage 24/7 Information Center operations
  • Supervise student staff recruitment and training
  • Ensure building safety and emergency response
  • Deliver high-quality resident guest services
  • Collaborate with campus departments like CHAS

Nice-to-have

  • Experience in academic setting preferred
  • Strong organizational skills in fast-paced environment
  • Commitment to inclusive living environment
  • Proficiency in database management systems
  • Ability to work flexible schedules during peaks

Key Requirements

  • High school diploma or equivalent required
  • 1-2 years progressive customer service experience
  • Experience hiring and supervising student staff preferred

Work Rights

Not specified

Tailored Resume

Cover Letter