Engineering Manager, Customer Agent

Klaviyo

Boston, MA, United States
$176,000—$264,000 usd py
On-site
Ai-native leadership
Agentic systems development
Ai-enabled product scaling
Lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before

Job Summary

  • Lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before.
  • Shape how Customer Agent evolves into a highly extensible and reliable platform, setting technical direction and developing the team.
  • Own the team’s mission, strategy, and roadmap, working closely with leaders across engineering, product, data science, and go-to-market functions.

Matching Summary

Lead the team building Customer Agent, a conversational AI system that enables brands to interact with their customers at a scale they have never achieved before.

Salary

$176,000—$264,000 USD

Skills & Requirements

Must-have

  • AI-native leadership
  • Agentic systems development
  • AI-enabled product scaling
  • Machine learning models
  • LLM-based APIs

Nice-to-have

  • Recovering entrepreneurs
  • Hands-on engineering experience

Key Requirements

  • 5+ years of experience in software engineering
  • 2+ years of experience managing engineering teams
  • Experience building AI-driven product features
  • Experience leading teams who have built scaled systems

Work Rights

Not specified

Tailored Resume

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