Senior Manager, Customer Care

Danaher Corp

Deer Park, IL, US
Base: $120,000-$150,000; bonus/equity: eligible fo...
Fully remote with potential on-site requirements in deer park, il.
5+ years leading customer care teams
Order-to-invoice process management
Visual management and daily kpi tracking
Danaher Corporation is seeking a Senior Manager for Customer Care at Leica Biosystems in Deer Park, IL. The role involves leading a customer care team to ensure excellent service operations throughout the order-invoice process, while promoting a culture of continuous improvement and innovation

Job Summary

  • The Senior Manager leads a high-performing Customer Care team responsible for end-to-end service operations across the order-invoice process.
  • This role drives service excellence and continuous improvement using Danaher Business System tools like Kaizen and Standard Work to meet SLAs.
  • The position offers a competitive salary range of $120,000-$150,000 plus bonus eligibility and comprehensive benefits including medical and 401(k).

Matching Summary

Match Score: 85

Danaher Corporation is seeking a Senior Manager for Customer Care at Leica Biosystems in Deer Park, IL. The role involves leading a customer care team to ensure excellent service operations throughout the order-invoice process, while promoting a culture of continuous improvement and innovation.

Salary

Base: $120,000-$150,000; Bonus/Equity: Eligible for bonus/incentive pay; Benefits: Comprehensive package including paid time off, medical/dental/vision insurance and 401(k)

Skills & Requirements

Must-have

  • 5+ years leading customer care teams
  • Order-to-invoice process management
  • Visual management and daily KPI tracking
  • DBS tools implementation (Kaizen, Standard Work)
  • Workforce planning and capacity management
  • Complex escalation and dispute resolution

Nice-to-have

  • Experience in Life Sciences or Diagnostics industry
  • Proficiency with SAP ERP systems
  • Knowledge of OCR, AI, EDI technologies
  • Previous exposure to Danaher Business System
  • Cross-functional project leadership experience

Key Requirements

  • Associates or Bachelor's degree in business or operations
  • Minimum 5 years experience in team leadership
  • Demonstrated process orientation in order-to-invoice workflows
  • Strong critical thinking and autonomous problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter