Overnight Communications Coordinator

Four Seasons

Palm Beach, FL, USA
Base: competitive salary & wages; bonus/equity: no...
Guest communications and call handling
Reservation and order management
Emergency and safety response
The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night while adhering to Four Seasons standards and policies

Job Summary

  • The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night while adhering to Four Seasons standards and policies.
  • This position offers competitive salary and wages, 401(k) retirement plan, excellent training and development opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, and more.
  • Four Seasons Resort Palm Beach is a Five-Star, Five-Diamond resort known for its timeless charm and partnership with world-renowned culinary talent, providing an authentic Palm Beach paradise experience.

Matching Summary

The Overnight Communications Coordinator plays a vital role in ensuring seamless guest communication and service delivery throughout the night while adhering to Four Seasons standards and policies.

Salary

Base: Competitive Salary & Wages; Bonus/Equity: Not specified; Benefits: 401(k) Retirement Plan, Complimentary Accommodation, Complimentary Dry Cleaning, Complimentary Employee Meals

Skills & Requirements

Must-have

  • Guest communications and call handling
  • Reservation and order management
  • Emergency and safety response
  • Proficiency with Opera and HotSOS
  • Use of hotel PMS and point-of-sale systems
  • High volume call center experience

Nice-to-have

  • Professional and courteous guest service
  • Ability to handle guest complaints
  • Team collaboration and positive relationships
  • Adaptability to departmental changes
  • Strong computer literacy
  • Knowledge of Microsoft Office

Key Requirements

  • High School Diploma or above
  • Previous reservations or front office experience
  • Experience in high volume call center
  • Computer proficiency with Windows
  • Ability to work overnight shifts

Work Rights

Not specified

Tailored Resume

Cover Letter