Customer Service Representative, Hvac

Western World Insurance Company

Jeffersonville, IN, US
Hybrid
Strong written and verbal communication skills
Proficiency in ms word, outlook, excel, and crm systems
Ability to work independently and manage multiple tasks
This hybrid role involves working directly with HVAC dealers and customers to uphold contracts and provide superior service

Job Summary

  • This hybrid role involves working directly with HVAC dealers and customers to uphold contracts and provide superior service.
  • The position requires acting as a connector between internal staff and external clients while resolving data discrepancies and processing administrative tasks.
  • AIG offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

This hybrid role involves working directly with HVAC dealers and customers to uphold contracts and provide superior service.

Skills & Requirements

Must-have

  • Strong written and verbal communication skills
  • Proficiency in MS Word, Outlook, Excel, and CRM systems
  • Ability to work independently and manage multiple tasks

Nice-to-have

  • General or technical knowledge of HVAC equipment
  • Prior experience in warranty or insurance sectors
  • Empathy, patience, and adaptability in customer interactions

Key Requirements

  • Computer and software skills including CRM usage
  • Excellent organizational skills and ability to meet deadlines
  • Willingness to undergo training on HVAC programs

Work Rights

Not specified

Tailored Resume

Cover Letter