Remote Support Engineer

Philips

Base: $41-74ph; bonus/equity: annual incentive bon...
Fully remote
Advanced remote technical support
Troubleshooting expertise for medical modalities
Service management system documentation
Philips is seeking a Remote Support Engineer to provide expert technical support and ensure customer satisfaction. The ideal candidate will have relevant educational qualifications and experience in technical support, with a focus on resolving issues efficiently in a remote setting

Job Summary

  • The role involves delivering fast, expert remote support to keep critical systems running smoothly and customers satisfied.
  • Employees are eligible to participate in a comprehensive benefits program including generous PTO, 401k match, and stock purchase plans.
  • Philips is a health technology company built on the belief that every human matters and aims to improve lives globally.

Matching Summary

Match Score: 85

Philips is seeking a Remote Support Engineer to provide expert technical support and ensure customer satisfaction. The ideal candidate will have relevant educational qualifications and experience in technical support, with a focus on resolving issues efficiently in a remote setting.

Salary

Base: $41-74/hr; Bonus/Equity: Annual incentive bonus, sales commission, or long-term incentives may be offered; Benefits: Generous PTO, 401k up to 7% match, HSA with company contribution, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • Advanced remote technical support
  • Troubleshooting expertise for medical modalities
  • Service management system documentation

Nice-to-have

  • Collaboration across teams
  • Customer satisfaction focus
  • Efficient problem resolution skills

Key Requirements

  • High School Diploma or Bachelor's Degree in Engineering/Medical/Science
  • Minimum 2 years of experience in applications
  • US work authorization required without sponsorship

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter