Customer Success Associate

Smartling

United States
Base: $65,000 - $75,000; bonus/equity: variable in...
On-site
1-2 years b2b saas experience
Manage 90+ commercial accounts
Crm systems like salesforce
Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list

Job Summary

  • Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list.
  • The role involves owning a portfolio of 90+ commercial accounts using automation and data-driven health signals to protect renewal revenue.
  • Candidates benefit from remote-first work, competitive salary, 401(k) matching, and generous parental leave.

Matching Summary

Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list.

Salary

Base: $65,000 - $75,000; Bonus/Equity: Variable incentive component included; Benefits: 401(k) + company match, health insurance, free medical plan

Skills & Requirements

Must-have

  • 1-2 years B2B SaaS experience
  • Manage 90+ commercial accounts
  • CRM systems like Salesforce
  • Customer health scoring concepts
  • AI platform familiarity

Nice-to-have

  • Localization or translation tech experience
  • Renewal management ownership
  • Digital-led engagement models
  • Gainsight or Totango platform knowledge
  • Strong written communication skills

Key Requirements

  • 1-2 years customer-facing experience
  • Experience with Salesforce CRM
  • Comfort managing high-volume account books
  • Pacific or Mountain time zone location

Work Rights

Not specified

Tailored Resume

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