Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust
Job Summary
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott Vacation Club International (MVCI).
Develop and maintain positive and productive working relationships with other employees and departments.
Matching Summary
Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
Skills & Requirements
Must-have
brand or property specific process
sales techniques that maximize revenue
knowledgeable about Bali and its attractions
speak to guests and co-workers
uphold MVCI’s highest standards
maintain confidentiality of proprietary materials
maintain computer systems knowledge
Nice-to-have
positive and productive working relationships
pleasant team work environment
flexible approach to work
attitude and commitment to provide excellent service
respond sensitively to the needs and feeling of others
Key Requirements
Ability to communicate in Asian languages
Proficiency in English – both verbal and written
Good hospitality skills
superior guest service and salesmanship
Interpersonal Skills
Team Work
Ability to follow up and maintain a relationship with clients