Service Delivery Lead – Creative Services

Roche UK

Base: starts from 3,500 eur grosspmnthly; bonus/eq...
Hybrid
3+ years service delivery management experience
Global multi-regional delivery model expertise
Operational governance and sop implementation
The role focuses on overseeing seamless delivery of Light Creative services including conceptualization, localization, and cross-functional workflows

Job Summary

  • The role focuses on overseeing seamless delivery of Light Creative services including conceptualization, localization, and cross-functional workflows.
  • Roche offers a hybrid work model with two days per week in the office alongside comprehensive benefits like health insurance and annual bonuses.
  • Candidates must operate effectively in structured governance environments while balancing operational oversight with stakeholder alignment.

Matching Summary

The role focuses on overseeing seamless delivery of Light Creative services including conceptualization, localization, and cross-functional workflows.

Salary

Base: Starts from 3500 EUR gross/monthly; Bonus/Equity: Annual bonus available; Benefits: Monthly transportation allowance, home office setup, health insurance, sick leave pay

Skills & Requirements

Must-have

  • 3+ years service delivery management experience
  • Global multi-regional delivery model expertise
  • Operational governance and SOP implementation
  • KPI, SLA, and performance framework management
  • Vendor and internal team collaboration

Nice-to-have

  • Experience in highly regulated healthcare environment
  • Knowledge of GenAI technologies for efficiency
  • ITIL, PMP, or Agile/Scrum certifications
  • Pharma industry background
  • Culture of continuous improvement

Key Requirements

  • University degree in life sciences, quantitative analysis, communication, or problem-solving
  • Proven track record in operational leadership or global content workflows
  • Availability for business travel

Work Rights

Not specified

Tailored Resume

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