The Patient Care Coordinator is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service
Job Summary
The Patient Care Coordinator is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.
Responsibilities include greeting and arriving patients, verifying information, facilitating patient care between services, and maintaining medical records.
The role involves processing calls, scheduling appointments, managing mail and faxes, and supporting patient enrollment initiatives.
Matching Summary
The Patient Care Coordinator is the primary access point for patients and their families, ensuring timely, efficient, and compassionate customer service.
Skills & Requirements
Must-have
Patient registration and data management
Customer service and patient interaction
Medical office operations knowledge
Scheduling and appointment confirmation
Handling patient inquiries and requests
Nice-to-have
Culture of 'yes' and patient-centered care
Independent and team project work
Familiarity with medical terminology
Key Requirements
High School degree or GED equivalency
Proven customer service experience
Knowledge of medical office operations
Ability to pass annual registration competency exam