As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
You’ll have in-depth conversations with customers to support their overall banking needs including Home Loans, Business Banking and Financial Advice.
You will be required to travel frequently to support multiple branches within the area including Bairnsdale, Lakes Entrance, Orbost and occasionally Sale.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth customer banking conversations
Support multiple branch locations
Process credit product applications
Financial Health Checks
Excellent communication skills
Risk-adverse culture adherence
Nice-to-have
Ability to articulate financial terms clearly
Problem solving and effective solutions
Genuine interest in financial wellbeing
Work in busy commercial retail environment
Champion processes and procedures
Build career within CommBank
Key Requirements
Proven customer service experience
Experience in financial services, retail or hospitality
Ability to work in a driven retail environment
Aboriginal & Torres Strait Islander people encouraged to apply