Hvac Truck Based Customer Resource Coordinator

Johnson Controls OpenBlue

Brecksville, United States
Base: $23.08 - $31.73 hourly; bonus/equity: not sp...
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Schedule assigned technicians and mechanics
Debrief technician activities daily
Manage customer service dispatch
** Johnson Controls OpenBlue is seeking an HVAC Truck-Based Customer Resource Coordinator in Brecksville, United States. The role involves scheduling customer service calls, managing technician assignments, and ensuring customer satisfaction through effective communication and coordination. **

Job Summary

  • We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward.
  • Under direct supervision of the Area Resource Manager (Customer Service Dispatch Supervisor), receives and schedules customer calls for service.
  • Competitive Starting Pay Paid Training Global Advancement Opportunities Company Vehicle (as applicable) Referral Bonuses Comprehensive Benefits Medical/Dental/Vision insurance Health Savings Account (HSA) Life Insurance 401(k) savings plan with company match Short-Term and Long-Term Disability Employee Assistance Program Wellness Program And More!

Matching Summary

Match Score: 75

** Johnson Controls OpenBlue is seeking an HVAC Truck-Based Customer Resource Coordinator in Brecksville, United States. The role involves scheduling customer service calls, managing technician assignments, and ensuring customer satisfaction through effective communication and coordination. **

Salary

Base: $23.08 - $31.73 Hourly; Bonus/Equity: Not specified; Benefits: Comprehensive Benefits Package

Skills & Requirements

Must-have

  • Schedule assigned technicians and mechanics
  • Debrief technician activities daily
  • Manage customer service dispatch
  • Communicate action plans to customers
  • Maintain customer account information

Nice-to-have

  • Collaborative team environment
  • Proactive problem resolution
  • Continuous professional growth

Key Requirements

  • High school diploma or equivalent
  • 2-5 years service industry experience
  • Manage service operations/scheduling
  • Independent work capability
  • Strong organizational skills
  • Attention to detail skills
  • Strong interpersonal skills
  • Ability to handle diverse projects simultaneously
  • Prioritize work based on financial impact
  • Influence diverse teams

Work Rights

Not specified

Tailored Resume

Cover Letter