Customer Service Representative

EML

Parramatta, Australia
Hybrid (fully remote with up to 3 days per week after the probation period)
Inbound and outbound calls
Claim administration duties
Assist with claim process
EML is seeking a Customer Service Representative to join their growing team in Parramatta, Australia. The role involves assisting injured workers with claims processing and ensuring timely access to services, with work-from-home flexibility available after a probation period

Job Summary

  • As a Customer Service Representative, you will play an integral part within one of our supportive and growing business units helping make a positive impact on an injured worker’s life.
  • Your role will consist of; inbound and outbound calls with external stakeholder and claim administration duties.
  • EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other, Flexibility to work from home to support work/life balance, Comprehensive learning and development opportunities.

Matching Summary

Match Score: 85

EML is seeking a Customer Service Representative to join their growing team in Parramatta, Australia. The role involves assisting injured workers with claims processing and ensuring timely access to services, with work-from-home flexibility available after a probation period.

Skills & Requirements

Must-have

  • Inbound and outbound calls
  • Claim administration duties
  • Assist with claim process
  • Manage telephone enquiries
  • Microsoft Office Suite proficiency

Nice-to-have

  • High level of empathy
  • Solution focused mindset
  • Embrace change with confidence
  • Learning and growing within the business

Key Requirements

  • Permanent position
  • Work-from-home flexibility considered from month three

Work Rights

Not specified

Tailored Resume

Cover Letter